Support platform (shared inbox, chat, knowledge base) with an AI assistant that answers common questions.
In practice
The first paid plan listed by the vendor is: Standard $25/user/month. We found no mention of a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note
AI Answers option: $0.75 per resolution.
“Not verified”: information not found on the vendor’s website or pricing page, not necessarily false. Our method · Are you the vendor? Report an update
FAQ
Frequently asked questions
How much does Help Scout cost?
According to its official pricing page, Help Scout starts at Standard $25/user/month. Information checked on 19 Oct 2026.
Does Help Scout have a free plan?
Not verified: the information wasn’t found on Help Scout’s website. Ask the vendor.
Is Help Scout available in French?
Not verified: we couldn’t confirm a French version of Help Scout’s website.
Where is Help Scout’s data hosted?
Help Scout doesn’t clearly state where data is hosted on the pages we checked: ask the vendor. Vendor country: United States.
What are the alternatives to Help Scout?
In the “Customer support” category, the tool that meets the most verified criteria is Botnation. The table at the bottom of the page compares all the alternatives.
Answers based solely on information published by the vendors and collected on 19 Oct 2026.
