The problem, before
Treatment forms, invoices and prescriptions pile up. Each claim means logging into the health insurer’s portal, finding the right receipts, filling in the form and tracking the reimbursement. Nobody has the time, so the claims wait.
What the agent does, step by step
- You put the receipts (photos or PDFs) in a dedicated folder, or send them to the agent by message.
- The agent reads each document and prepares the list of claims: beneficiary, date, type of care, amount.
- It logs into the health insurer’s portal with access you gave it, fills in the form and attaches the documents.
- It files the submitted receipts and notes the reference of each claim.
- It tracks reimbursements and flags any that are late or refused.
The tools involved
- Health insurer’s online portal
- Shared folder or messaging (WhatsApp, email)
- Password vault
The safeguards: what stays under human sign-off
- Portal access shared from your password vault, never pasted in plain text into a conversation.
- If the portal asks for an SMS verification code, you keep it or enter it yourself.
- An incomplete or ambiguous claim isn’t filed: the agent asks you.
- You review the list of filed claims at the end of the week.
What it changes
- Procedures that no longer sit waiting for lack of time.
- A clear record of what was filed and reimbursed.
- A first concrete success, which gives an idea of what can be delegated next.
Benefits described by the owner, without measured figures.
In real life
This is the case where it all began: a precise procedure, with a result that’s easy to check. Its success made him want to teach it something else, task after task.
Which agents can do it?
OpenClaw LivedLived: the owner set up this case with OpenClaw installed on a Mac mini.
Grok BotCloud service with a browser, scheduled routines and approval before sensitive actions. No direct access to your local network.
Hermes AgentOpen source, can run on your machine, messaging apps (including WhatsApp) and scheduled tasks.
Inspired by the first-hand account of a small business owner who set up these uses with OpenClaw on a Mac mini. The other agents mentioned have the necessary capabilities according to their vendors; AgentsIA hasn’t tested them on these cases. No figures on gains are put forward.
How to start: the checklist
- Choose a single repetitive procedure, with an online portal.
- Gather the pending receipts in a folder.
- Share portal access from your password vault.
- Have a first claim filed while you watch, then review the result.
- Write the rule for cases where the agent must ask you.
Before you start, read the 10 rules for delegating to an AI agent.