Comparison · 01 — Customer support
Freshdesk (Freddy AI) vs Zendesk AI agents
€17/agent/monthA factual comparison based on the official websites. No winner declared: choose based on your needs.
€19/agent/monthIn brief Freshdesk (Freddy AI) or Zendesk AI agents? Starting price: €17/agent/month (annual) vs €19/agent/month (annual); permanent free plan: not verified vs no.
| Freshdesk (Freddy AI) | Zendesk AI agents | |
|---|---|---|
| Starting price | €17/agent/month (annual) | €19/agent/month (annual) |
| Free plan | Not verified | No |
| Site in French | Yes | Yes |
| EU hosting | Not verified | Not verified |
| GDPR mentioned | Not verified | Not verified |
| Vendor (country) | United States / India | United States |
| Task | 01Customer support | 01Customer support |
| In short | Freshworks’ helpdesk with Freddy AI: AI agents that answer customers and AI tools for support teams. | Zendesk’s AI agents, which resolve customer requests end to end, built into the support platform. |
| Links | Full profile · Pricing | Full profile · Pricing |
Last checked: 19 Oct 2026. “Not verified” = information not found on the vendor’s website.
In plain terms
What sets them apart
On the criteria we checked, we found no clear difference: compare prices and try both.
What they share: both tools have an official website in French.
Starting price: Freshdesk (Freddy AI) — €17/agent/month (annual); Zendesk AI agents — €19/agent/month (annual). The two price lists don’t necessarily use the same unit (per month, per seat, per use): compare on your real volume.
FAQ
Frequently asked questions
Freshdesk (Freddy AI) or Zendesk AI agents: which one is free?
For Freshdesk (Freddy AI), no permanent free plan was found; Zendesk AI agents has none.
What’s the price difference between Freshdesk (Freddy AI) and Zendesk AI agents?
Starting price listed by the vendors: Freshdesk (Freddy AI), €17/agent/month (annual); Zendesk AI agents, €19/agent/month (annual).
Are Freshdesk (Freddy AI) and Zendesk AI agents hosted in Europe?
Neither Freshdesk (Freddy AI) nor Zendesk AI agents mentions European hosting on the pages we checked: ask the vendors. Vendors: United States / India for Freshdesk (Freddy AI), United States for Zendesk AI agents.
Answers based solely on information published by the vendors and collected on 19 Oct 2026.