The reference tool: Zendesk AI agents
Zendesk’s AI agents, which resolve customer requests end to end, built into the support platform.
The first paid plan listed by the vendor is: €19/agent/month (annual). There’s no permanent free plan (a free trial doesn’t count). The official website is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
- Site in French
In brief
12 alternatives to Zendesk
Order: number of criteria confirmed by the vendor, then alphabetical. This is not a quality ranking.
Botnation
France · 01Customer support
French platform for building no-code AI chatbots for your website and messaging apps.
Compared with Zendesk: Botnation offers a permanent free plan, unlike Zendesk AI agents. Botnation states it hosts in Europe; for Zendesk AI agents, we couldn’t find the information. Botnation mentions GDPR; for Zendesk AI agents, we couldn’t find the information. Botnation is made in France, Zendesk AI agents by a foreign vendor (United States).
The first paid plan listed by the vendor is: Basic €39/month. Botnation offers a permanent free plan. The official website is available in French. The vendor states data is hosted in Europe, and GDPR is mentioned.
Note: Free plan at €0; chatbot data hosted in Europe (pricing page).
- Free plan
- Site in French
- EU hosting stated
- GDPR mentioned
- French vendor
Dydu
France · 01Customer support
French vendor of no-code chatbots and callbots powered by generative AI, for customer service.
Compared with Zendesk: Dydu states it hosts in Europe; for Zendesk AI agents, we couldn’t find the information. Dydu mentions GDPR; for Zendesk AI agents, we couldn’t find the information. Dydu is made in France, Zendesk AI agents by a foreign vendor (United States).
The vendor doesn’t publish a starting price on its pricing page: you have to ask. We found no mention of a permanent free plan. The official website is available in French. The vendor states data is hosted in Europe, and GDPR is mentioned.
Note: Pricing based on expected conversation volume, on quote. Data hosted in France (official website).
- Site in French
- EU hosting stated
- GDPR mentioned
- French vendor
Botpress
Canada · 01Customer support
Platform for building conversational AI agents (website, WhatsApp, Messenger) with a visual editor.
Compared with Zendesk: Botpress offers a permanent free plan, unlike Zendesk AI agents. Zendesk AI agents has an official website in French; for Botpress, we couldn’t find the information. Botpress mentions GDPR; for Zendesk AI agents, we couldn’t find the information.
The first paid plan listed by the vendor is: Plus $150/month (annual). Botpress offers a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked, but GDPR is.
Note: Free plan at $0 (100 conversations).
- Free plan
- GDPR mentioned
Crisp
France · 01Customer support
French customer messaging platform (chat, email, WhatsApp) with an AI agent that automates replies from your knowledge base.
Compared with Zendesk: Crisp offers a permanent free plan, unlike Zendesk AI agents. Crisp is made in France, Zendesk AI agents by a foreign vendor (United States).
The first paid plan listed by the vendor is: $45/month per workspace. Crisp offers a permanent free plan. The official website is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: “Free forever” plan listed.
- Free plan
- Site in French
- French vendor
iAdvize
France · 01Customer support
AI shopping assistant for e-commerce: it anticipates visitors’ questions, recommends products and guides them through to checkout.
Compared with Zendesk: iAdvize mentions GDPR; for Zendesk AI agents, we couldn’t find the information. iAdvize is made in France, Zendesk AI agents by a foreign vendor (United States).
The first paid plan listed by the vendor is: Essentials €290/month (annual) or €385/month. There’s no permanent free plan (a free trial doesn’t count). The official website is available in French. European hosting isn’t mentioned on the pages we checked, but GDPR is.
Note: Essentials / Starter / Growth tiers, demo by appointment.
- Site in French
- GDPR mentioned
- French vendor
Chatbase
United States · 01Customer support
AI agent platform for customer relations: the agent answers questions and cuts ticket volume across your channels.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Chatbase, we couldn’t find the information. Chatbase mentions GDPR; for Zendesk AI agents, we couldn’t find the information.
The first paid plan listed by the vendor is: Hobby $32/month (annual) or $40/month. We found no mention of a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked, but GDPR is.
- GDPR mentioned
Freshdesk (Freddy AI)
United States / India · 01Customer support
Freshworks’ helpdesk with Freddy AI: AI agents that answer customers and AI tools for support teams.
The first paid plan listed by the vendor is: €17/agent/month (annual). We found no mention of a permanent free plan. The official website is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: Extra AI agent sessions: €45 per 100 sessions.
- Site in French
Front
United States · 01Customer support
Customer service platform where support teams, sales teams and AI agents handle emails, chats and messages together.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Front, we couldn’t find the information. Front mentions GDPR; for Zendesk AI agents, we couldn’t find the information.
The first paid plan listed by the vendor is: Starter $25/seat/month (annual, up to 10 seats). There’s no permanent free plan (a free trial doesn’t count). We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked, but GDPR is.
Note: Omnichannel AI agent from $0.05 per conversation; free trial.
- GDPR mentioned
Fin (Intercom)
Ireland / United States · 01Customer support
Customer support AI agent that answers and resolves requests over chat, email and phone, and plugs into Intercom, Zendesk or Salesforce.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Fin (Intercom), we couldn’t find the information.
The first paid plan listed by the vendor is: $0.99 per resolution (Intercom helpdesk from $29/seat/month). There’s no permanent free plan (a free trial doesn’t count). We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: 14-day free trial, no free plan listed.
- No criteria confirmed by the vendor
Full profile · Official website ↗ · Official pricing ↗ · Alternatives
Gorgias
France / United States · 01Customer support
E-commerce helpdesk (Shopify, etc.) with an AI agent that answers, recommends products and handles returns.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Gorgias, we couldn’t find the information. Gorgias is made in France, Zendesk AI agents by a foreign vendor (United States).
The vendor doesn’t publish a starting price on its pricing page: you have to ask. We found no mention of a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: Price can’t be read automatically on the page.
- French vendor
Help Scout
United States · 01Customer support
Support platform (shared inbox, chat, knowledge base) with an AI assistant that answers common questions.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Help Scout, we couldn’t find the information.
The first paid plan listed by the vendor is: Standard $25/user/month. We found no mention of a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: AI Answers option: $0.75 per resolution.
- No criteria confirmed by the vendor
Lyro (Tidio)
Poland / United States · 01Customer support
Lyro, Tidio’s AI agent, automatically answers visitors’ questions on your website and online store.
Compared with Zendesk: Zendesk AI agents has an official website in French; for Lyro (Tidio), we couldn’t find the information.
The first paid plan listed by the vendor is: Lyro from $32.50/month. We found no mention of a permanent free plan. We couldn’t verify whether the site is available in French. European hosting isn’t mentioned on the pages we checked; GDPR mention not verified.
Note: 7-day trial shown.
- No criteria confirmed by the vendor
Comparison table
FAQ
Frequently asked questions
What is the best free alternative to Zendesk?
Among the comparable tools, Botnation, Botpress and Crisp offer a permanent free plan, according to their pricing pages. The best choice depends on your use: test it on a real case.
Is there a French alternative to Zendesk?
Yes: Botnation, Dydu, Crisp, iAdvize and Gorgias are developed in France.
Which alternative to Zendesk hosts data in Europe?
Botnation and Dydu state on their websites that they host data in Europe.
How much does Zendesk cost?
Starting price shown by the vendor: €19/agent/month (annual). There is no permanent free plan.
Answers based solely on information published by the vendors and collected on 19 Oct 2026.